Ace35 FAQ — All Questions
Answers Here

Under ace35's rules, each person may only open one account. If multiple accounts are found belonging to the same person, ace35 may close them and forfeit any funds held. Always stick to a single account.

To verify your account on ace35, you need to upload a photo of your National ID or passport along with a selfie. Verification is usually completed within 24 hours. Large withdrawals are not possible without a verified account.

Yes, you can change the mobile number registered on your ace35 account. Contact the ace35 support team and complete an identity verification. For security reasons, this process may take some time.

To close your ace35 account, email [email protected] or reach out via live chat. It's a good idea to withdraw your remaining balance before closing your account.

ace35 supports transactions via various mobile banking methods, including Mobile Pay, Nagad, Rocket, and Upay. Bank transfers and card payments are also accepted. Full details on all payment methods are available on the ace35 payment page.

The minimum deposit on ace35 varies by payment method. For mobile banking, the minimum is generally BDT 500. Visit the ace35 payment page to see the limits for each method.

Withdrawals from ace35 are typically processed within 15 minutes to 24 hours. Mobile banking transfers are usually faster. Large withdrawals may require account verification, which can take a bit longer.

If a deposit fails, first check whether the amount has been deducted from your mobile banking account. If it has been deducted but not credited to your ace35 account, take a screenshot of the transaction and contact ace35 support. Issues are usually resolved within 24 hours.

ace35 generally does not charge any fees on withdrawals. However, your mobile banking provider or bank may apply their own transfer charges. Full details are available on the ace35 payment page.

When you register as a new member on ace35, you will automatically receive a welcome bonus offer. After your first deposit, a bonus will be credited to your account at a set rate. Visit the ace35 bonus page for full terms and conditions.

To withdraw a bonus from ace35, you must first meet the wagering requirements — meaning you need to place bets totalling a specified multiple of the bonus amount. The wagering conditions for each offer are listed on the ace35 bonus page.

ace35 voucher codes can be found on the voucher page of the ace35 official website. Special voucher codes are also sent to subscribers of the ace35 newsletter and via promotional emails.

In most cases, you cannot activate a new bonus while one is already active on ace35. You can claim a new bonus once the current one's conditions have been met or the bonus has been cancelled. See the ace35 bonus page for more details.

ace35 offers betting on more than 30 sports, including cricket, football, tennis, basketball, hockey, and badminton. cricket and football are the most popular choices among members in Bangladesh. Visit the ace35 betting page to browse all categories.

ace35 allows bet cancellation in certain situations. Generally, bets can be cancelled before a match starts, within a specified timeframe. You can also use the ace35 Cash Out feature to secure a partial or full payout at any time.

ace35's live betting feature lets you place bets while a match is in progress. Odds shift in real time based on how the game is unfolding, making it far more exciting since you can read the action and bet accordingly.

ace35 uses decimal odds format. For example, odds of 2.5 means a BDT 100 bet returns BDT 250 if you win (including your original stake). Full explanations and examples are available on the ace35 match odds page.

The ace35 app can be downloaded from the app page on the official ace35 website. Android users can download and install the APK file directly. iOS users can download the app from the App Store.

To install the ace35 app on Android, go to your phone's settings and enable the "Unknown Sources" or "Install from Unknown Sources" option. Then tap the APK file to install. If you run into any issues, a step-by-step guide is available on the ace35 app page.

Yes, the ace35 app offers fingerprint login, push notifications, fast loading, and app-exclusive bonuses. Live match score updates appear instantly, helping you make quicker and smarter betting decisions.

Yes, ace35 protects all your personal information with 256-bit SSL encryption. ace35 never sells your data to third parties. You can find full details in the ace35 privacy policy.

After logging in to ace35, go to Account Settings and find the 2FA option under the "Security" section. Add your mobile number and verify it with an OTP. From that point on, you will receive an OTP on your phone every time you log in.

If you suspect any suspicious activity, contact ace35 support immediately and request an account lock. Then change your password and enable 2FA. The ace35 support team will assist you promptly.

ace35 takes responsible gaming seriously. Features like deposit limits, betting limits, self-exclusion, and cooling-off periods are all available on ace35. Visit the ace35 Responsible Gaming page to learn more.